Updated on 24 September 2020
This page will be updated as the situation develops and date stamped.

Are JWA offices open?

In line with government Covid-19 guidelines, Jewish Women's Aid offices closed again on 23 September 2020.

We are continuing to offer all our core services remotely, as detailed below.

How JWA is responding to the spread of the virus

Since lockdown began in March 2020, JWA successfully moved to remote support and continues to offer all our core support services remotely:

  • Our domestic abuse and sexual violence telephone support lines are open as usual
  • We are continuing to offer a holistic service for women and girls who need our support, including casework and counselling
  • Face to face appointments have been replaced with phone or video calls

We are extremely concerned about the additional impact of the lockdown on women and children affected by domestic abuse and sexual violence, and are doing everything possible to provide support. We have:

  • Launched a new Web Chat facility on our website
  • Supported increasing numbers of women
  • Advertised to the community in the Jewish press, on social media and by email, that JWA's work is continuing
  • Delivered welfare packages and are providing women with extra financial help in light of the lockdown, including for rent, essential bills, access to the internet and laptops for homeschooling. We have also secured additional access to emergency accommodation
  • Launched a fundraising campaign to help ensure we are able to continue our work in an uncertain future

This is an evolving situation which the senior management team and trustees are monitoring closely.

Our first priority remains to safeguard the health and wellbeing of our staff, volunteers and the women we support, and we will continue to review how best to operate and update our communications accordingly.

What to do if you need support from JWA

In an emergency, please call 999 and click here for information about silent calls to the police.

If you are affected by domestic abuse or sexual violence, you can continue to contact us in the usual ways:

Domestic abuse helpline 0808 801 0500 
Mon-Thurs 9.30am-9.30pm

The Dina Support Line (sexual violence) 0808 801 0656
Mondays 10am - 12noon; 1pm - 3pm
Tuesdays 10am - 12noon; 1pm - 3pm
Thursdays 1pm - 3pm

Web Chat
Monday & Wednesday: 3pm-5pm
Tuesday & Thursday: 10am-12pm

Email us at [email protected]

If you need support outside the above hours, please contact the 24 hour National Domestic Abuse Helpline online or on 0808 2000 247.

See our updated safety advice, in light of self and household isolation.